Each year, we, at Phoceis, launch a new innovation program. This year, we are glad to introduce our brand new ChatBot to you: MAIA (for My IA Agent).
Discuss by SMS with artificial intelligence to find a product?
It is the mission of MAIA , a conversational agent designed and developped by the Digital & Innovative Agency PHOCEIS that responds to customer questions by SMS when a seller is not available or in front of a store visit .
The robot responds to first-level questions, such as “I search such type of product, in such a store,” and is able to locate all items of the sign. In practice, it is sufficient that the number to contact MAIA is registered on the website, in the store or on the jackets of the sellers if they are already busy with someone else. A rating will be proposed at the end of the interaction, which should help the robot to improve.
We wanted to create value and start working on our own algorithms, specializing them to the world we know the best : the Retail. We would be more than happy to welcome you and have you test MAIA. And remember don’t fear to trick her : you will contribute to make her an even better store assistant !